Catamaran Resort and Spa Group Evaluation

Group Evaluation

As a meeting planner, you are uniquely qualified to provide us with an overall summary of your group's experiences. Please reflect upon the comments and feelings of your attendees as you complete the evaluation form below. Your efforts are very much appreciated.

Group Name^*

Completed By^*

Event Date^*

Overall Performance^*

Rate us below

Overall Hotel Satisfaction

Poor

Average

Exceptional

n/a

How Did the Service of Our Employees Impact Your Meeting?

Poor

Average

Exceptional

n/a

How Did the Hotel Atmosphere Impact Your Meeting Objective?

Poor

Average

Exceptional

n/a

Sales Department^*

Rate us below

Responsiveness / Follow-Through

Poor

Average

Exceptional

n/a

Hotel Knowledge

Poor

Average

Exceptional

n/a

Professionalism

Poor

Average

Exceptional

n/a

Conference Services

Rate us below

Responsiveness / Follow-Through

Poor

Average

Exceptional

n/a

Details Handled Prior to Meeting

Poor

Average

Exceptional

n/a

Flexibility

Poor

Average

Exceptional

n/a

Meeting Facilities

Rate us below

Size and Comfort of Meeting Room

Poor

Average

Exceptional

n/a

Cleanliness of Meeting Room

Poor

Average

Exceptional

n/a

Lighting, Climate and Overall Environment of Meeting Room

Poor

Average

Exceptional

n/a

Banquet Service

Rate us below

Promptness of Service

Poor

Average

Exceptional

n/a

Quality of Food and Beverage

Poor

Average

Exceptional

n/a

Presentation of Food and Beverage

Poor

Average

Exceptional

n/a

Audio Visual

Rate us below

Responsiveness / Follow-Through

Poor

Average

Exceptional

n/a

Flexibility and Accuracy

Poor

Average

Exceptional

n/a

Details Handled Prior to Meeting

Poor

Average

Exceptional

n/a

Quality of Equipment

Poor

Average

Exceptional

n/a

Front Desk

Rate us below

Efficiency of Check-in & Arrival

Poor

Average

Exceptional

n/a

Efficiency of Check-Out

Poor

Average

Exceptional

n/a

Staff Friendliness & Service

Poor

Average

Exceptional

n/a

Room Reservations

Rate us below

Responsiveness and Accuracy

Poor

Average

Exceptional

n/a

Timeliness

Poor

Average

Exceptional

n/a

Guest Services and Concierge

Rate us below

Assistance offered by Bell Staff

Poor

Average

Exceptional

n/a

Friendliness of Bell Staff

Poor

Average

Exceptional

n/a

Availability and Knowledge of Concierge

Poor

Average

Exceptional

n/a

Friendliness of Concierge

Poor

Average

Exceptional

n/a

Sleeping Room Accommodations

Rate us below

Cleanliness of Guestroom

Poor

Average

Exceptional

n/a

Amenities

Poor

Average

Exceptional

n/a

Housekeeping Services

Poor

Average

Exceptional

n/a

Catamaran Spa

Rate us below

Service

Poor

Average

Exceptional

n/a

Quality of Treatments

Poor

Average

Exceptional

n/a

Group Spa Coordination

Poor

Average

Exceptional

n/a

Details Handled Prior to Group Arrival

Poor

Average

Exceptional

n/a

Food and Beverage Outlets

Rate us below

Room Service

Poor

Average

Exceptional

n/a

Oceana Coastal Kitchen

Poor

Average

Exceptional

n/a

Moray's

Poor

Average

Exceptional

n/a

Lava Java

Poor

Average

Exceptional

n/a

Action Sport Services

Rate us below

Responsiveness / Follow-Through

Poor

Average

Exceptional

n/a

Quality of Rentals

Poor

Average

Exceptional

n/a

Professionalism

Poor

Average

Exceptional

n/a

Are there any staff members who stood out during your visit?

Will you consider our Hotel for future meetings?

Yes

Would you recommend our Hotel for other meetings?

Yes

Referrals

Name

Company

Contact Phone

Contact Email

Name

Company

Contact Phone

Contact Email

Please type the number on the right: ^*

Group Evaluation

Group Name*

Completed By*

Event Date*

Overall Performance*

Rate us below

Overall Hotel Satisfaction

How Did the Service of Our Employees Impact Your Meeting?

How Did the Hotel Atmosphere Impact Your Meeting Objective?

Sales Department*

Rate us below

Responsiveness / Follow-Through

Hotel Knowledge

Professionalism

Conference Services

Rate us below

Responsiveness / Follow-Through

Details Handled Prior to Meeting

Flexibility

Meeting Facilities

Rate us below

Size and Comfort of Meeting Room

Cleanliness of Meeting Room

Lighting, Climate and Overall Environment of Meeting Room

Banquet Service

Rate us below

Promptness of Service

Quality of Food and Beverage

Presentation of Food and Beverage

Audio Visual

Rate us below

Responsiveness / Follow-Through

Flexibility and Accuracy

Details Handled Prior to Meeting

Quality of Equipment

Front Desk

Rate us below

Efficiency of Check-in & Arrival

Efficiency of Check-Out

Staff Friendliness & Service

Room Reservations

Rate us below

Responsiveness and Accuracy

Timeliness

Guest Services and Concierge

Rate us below

Assistance offered by Bell Staff

Friendliness of Bell Staff

Availability and Knowledge of Concierge

Friendliness of Concierge

Sleeping Room Accommodations

Rate us below

Cleanliness of Guestroom

Amenities

Housekeeping Services

Catamaran Spa

Rate us below

Service

Quality of Treatments

Group Spa Coordination

Details Handled Prior to Group Arrival

Food and Beverage Outlets

Rate us below

Room Service

Oceana Coastal Kitchen

Moray's

Lava Java

Action Sport Services

Rate us below

Responsiveness / Follow-Through

Quality of Rentals

Professionalism

Are there any staff members who stood out during your visit?

Will you consider our Hotel for future meetings?

Would you recommend our Hotel for other meetings?

Referrals

Name

Company

Contact Phone

Contact Email

Group Name^*

Completed By^*

Event Date^*

Overall Performance^*

Sales Department^*